• Phone: 1300-44-55-74
  • healthsolutions@hills.com.au

Distributed exclusively by Hills

Get Well Inc is the largest patient engagement company in the world, serving over 85,000 beds, and its innovative patient engagement solutions are distributed exclusively across Australia and New Zealand by Hills Health Solutions. Founded in 2000 by cancer survivor Michael O’Neil, Get Well offers a low capital, software as a service model so that providers can guide patients and their family through the care journey.

The Get Well Advantage

A digital patient engagement experience for every step of a patient and family's care journey

Defining the future of digital health experience

As the leader in patient engagement, we have helped healthcare organizations differentiate themselves in meaningful and measurable ways for more than 20 years. We offer a uniquely personal patient and family experience based upon a very straightforward operating standard. An informed, involved patient and family leads to better outcomes.

With the largest portfolio of engagement solutions in the market. Get Well's flexible approach to patient engagement enables organizations to tailor the method and amount of communication to each individual patient. This ensures patients feel connected, prepared and informed at every step of their health journey.

What sets us apart

Today, our comprehensive digital patient engagement offerings provide a seamless experience for every patient and their family, personalized to their healthcare needs and reaching them across a full episode of care, as well as in between episodes.

Get well leaves no patient behind, allowing you to reach a wider population while elevating outcomes and reducing unnecessary costs. With our current portfolio of engagement solutions, we enable organizations to provide patients with a branded, consistent, and unified digital experience that engages patients wherever they are. With Getwell, organizations can provide:

  • Step-by-step care journeys that drive high engagement levels and adherence to treatment plans.
  • Augmented patient care that saves clinician time with automated tasks and escalation of patients for timely intervention and triage.
  • Modern digital tools that are available before, during, and after a hospital stay.
  • Visual care support offered via videoconferencing, Al-driven real-time SMS and asynchronous messaging.
  • Longitudinal engagement and activation that brings patients back in network for new episodes, including personalized outreach at the scale that uses Al-powered text and services.
  • Cross-continuum communication that enables your care teams to coordinate efforts and elevate outcomes.

Outstanding patient engagement across care settings

GetWell offers consumer-grade, patient-centric solutions that are designed to be easy to access and use and truly helpful to the patient. Patients receive the right information at the right time wherever they are and can choose to access that information in the way that is most convenient for them. While patient portals commonly report low patient adoption rates, GetWell solutions consistently deliver.

Industry-leading library of longitudinal digital care plans

GetWell understands you need content targeted to the unique needs of your patients. With GetWell, organizations do not have to build their own content from scratch.

Our library includes more than 230 evidence-based episodic digital care plans designed for patients undergoing procedures or dealing with chronic illness across both inpatient and ambulatory settings. Each care plan consists of education, reminders, assessments, and task broken down into bite-sized chunks and delivered to the patient automatically over a schedule of weeks or months.

GetWell's care plans:

  • Are evidence based and peer reviewed
  • Present information with an empathetic voice
  • Feature a consumer-grade user experience
  • Ensure patient adherence to care plans
  • Can be accessed on any device

GetWell Anywhere patient Experience

  One interactive experience across all settings of care and beyond

We've brought the GetWell experience to the patient's fingertips. By providing access to GetWell content and functionality on personal smartphones and tablets, patients can use a device with which they're familiar to engage in their care. Allowing patients to use the device pf their choice boosts engagement and utilization and supports a consistent system-wide experience.

Delivering information at the right time

Utilising Get Well, patients receive information about their treatment on their own smart phone or tablet. In a hospital setting, patients can utilise Get well Inpatient using BYOD, a hospital terminal, a hospital television or hybrid. 

Patient Experience


Hospital Terminal

Hospital TV


GetWellNetwork Application And Video Server

Clinical Experience

Clinical staff can access patient information via the EMR, Pulse and the management console. Get Well is Cerner certified and integrates with a host of other applications like Epic and Allscripts.

Our cross-continuum platform

Personalised experiences that empower patients and enable top-of-license care

Give your clinicians a running start to provide best care for each patient

Maximise and scale the impact of your care teams with digital care management